Careers

Clinic Office Assistant

Reports to: Business Manager      Position Duration: Part Time ~30 hrs/week, Tue-Wed-Thu 7am-5pm

Pay rate: $16.50/hr

Job Summary:

The Clinic Office Assistant at Tails Humane Society is an essential role for ensuring smooth clinic operations. This position requires an organized and communicative individual who enjoys interacting with clients and team members. With a strong focus on delivering the best client and patient experience, the Clinic Office Assistant is responsible for managing front-office tasks, interacting with clients, coordinating appointments, handling payments, and maintaining an efficient clinic environment. Attention to detail and strong math skills needed.

Essential Duties and Responsibilities:

• Greet and assist clients with patient intake and release, including obtaining medical histories, delivering post-operative instructions, and effectively communicating information relayed by the veterinarian.
• Schedule appointments via phone and email, send appointment reminders through the online system, and answer phone inquiries during clinic hours.
• Process payments for clinic services, including credit card and cash transactions.
• Ensure accurate reconciliation of the cash drawer and daily receipts.
• Accurately draw up and dispense medications as prescribed by the veterinarian.
• Maintain clear and effective communication with clinic staff and volunteers to ensure smooth operations.
• Assist with cleaning and laundry tasks to maintain a neat and organized clinic environment.
• Perform additional duties as assigned by clinic management.

Job Requirements:

• High school diploma or GED equivalent required; Associate’s Degree or higher preferred.
• Experience in a spay/neuter or veterinary clinic setting is a plus.
• Ability to learn and understand basic veterinary medical concepts, including vaccine protocols and anesthetic risks.
• Strong communication skills, with the ability to read, write, and communicate in English; bilingual in Spanish is a plus.
• Excellent interpersonal skills and a positive attitude, with the ability to work well in a team environment.
• Strong organizational and time-management skills, with the ability to prioritize tasks and manage multiple projects in a fast-paced environment.
• Ability to work independently while maintaining professionalism and focus.
• Flexibility to work evenings and weekends as needed.
• Physical ability to perform tasks involving bending, scrubbing, mopping, walking, reaching, squatting, and lifting up to 50 pounds with reasonable accommodation.

Work Environment:  

• Work performed in a high noise level area.
• Exposure to industrial cleaning chemicals, fumes, dust, animal feces, zoonotic (human to animal) diseases, bites and scratches.
• Safety procedures must be always adhered to.

Animal Care Technician (Cat Care)

Reports to: Animal Care Manager                  Position Duration: Part Time, Fridays, Saturdays, and Sundays from 7 AM-12 PM

Pay Rate: $15/hr

Job Summary:

The Animal Care Technician (Cat Care) is an essential member of the Tails Humane Society team, responsible for assisting in the care and treatment of animals while maintaining a clean and sanitary shelter environment. This role plays a key part in ensuring the health and well-being of all animals in the shelter and contributes to the shelter’s smooth daily operations. The Animal Care Technician will provide compassionate care, assist with animal medical treatments, and perform a variety of shelter maintenance tasks. 

Essential Duties and Responsibilities:

• Ensure the humane care and treatment of all animals, including feeding in accordance with dietary requirements and monitoring for signs of illness. 
• Clean and sanitize cages, kennels, and animal bedding to prevent the spread of infectious diseases and maintain hygiene standards. 
• Assist in the medical treatment of animals as prescribed by the Medical Staff and report any concerns to management. 
• Maintain accurate and timely records of animal care, including illness monitoring and treatment.
• Develop and maintain a general knowledge of animal behavior, temperaments, and personality traits. 
• Stock and maintain necessary supplies in respective areas, including food, cleaning materials, and medical items. 
• Manage laundry requirements for animal articles and bedding, ensuring they are washed and disinfected as needed. 
• Ensure the overall cleanliness and appearance of the shelter, including grounds, front office, bathrooms, and windows. 
• Foster clear communication with Tails staff and volunteers to ensure effective teamwork and operational success. 
• Stay informed about animal welfare issues, techniques, procedures, and equipment to continuously improve care standards. 

Job Requirements:

• High school diploma, current student, or GED equivalent. 
• Ability to perform physical tasks, including bending, scrubbing, mopping, walking, reaching, squatting, and lifting up to 50 pounds with reasonable accommodation. 
• Excellent interpersonal and communication skills. 
• Knowledge of animal handling and behavior. 
• Previous experience working in a kennel or shelter environment. 

Work Environment

• Work performed in a high noise level area.
• Exposure to industrial cleaning chemicals, fumes, dust, animal feces, zoonotic (human to animal) diseases, bites and scratches.
• Safety procedures must always be adhered to. 

Email your resume or questions to info@tailshumanesociety.org. Thank you!