Careers

Adoption Counselor Position

Reports to: Animal Care Manager  Part Time: Tues & Fri 3:30pm-7:30pm and Wed 11:30am-3:30pm

Pay rate: $15/hr

Job Summary:

This position facilitates animal placements by guiding adopters through the adoption process, providing exceptional customer service, and ensuring appropriate matches. Additional duties include supporting animal care and collaborating with staff and volunteers to advance the shelter’s mission of reducing homelessness and promoting animal well-being.

Essential Duties and Responsibilities:

• Engage with the public to understand their needs and guide them in finding the right pet.
• Review adoption applications, interview applicants, and make informed adoption decisions.
• Learn about each animal’s behavior, traits, and needs to make successful adoption matches.
• Communicate adoption decisions, including declines, with professionalism and care.
• Continuously update knowledge of animal behavior, common issues, and correction methods.
• Maintain clean and safe animal and public areas, ensuring animals are fed, watered, and walked as needed.
• Report any health or behavioral concerns to a supervisor promptly.
• Foster positive relationships with coworkers to ensure a collaborative environment.
• Answer phone calls, check voicemail, and manage communication efficiently.
• Follow departmental policies and procedures to maintain smooth operations.

Job Requirements:

• Must be at least 18 years old
• High school diploma or GED required.
• Availability for weekend and holiday shifts as needed.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Basic knowledge of animal care, handling, and maintenance.
• Ability to lift up to 50 pounds and stand for extended periods.
• Basic data entry and familiarity with cash handling procedures.

Work Environment

• Work performed in a high noise level area.
• Exposure to industrial cleaning chemicals, fumes, dust, animal feces, zoonotic (human to animal) diseases, bites and scratches.
• Safety procedures must be always adhered to.

Please send your resume to info@tailshumanesociety.org, thank you!