Careers

Reports To: Business Manager

Position Duration: Part Time – 15-24 hrs/week

Pay Rate: $16.50/hr

Job Summary:
The Clinic Office Assistant at Tails Humane Society is an essential role for ensuring smooth clinic operations. This position requires an organized and communicative individual who enjoys interacting with clients and team members. With a strong focus on delivering the best client and patient experience, the Clinic Office Assistant is responsible for managing front-office tasks, interacting with clients, coordinating appointments, handling payments, and maintaining an efficient clinic environment. Attention to detail and strong math skills needed.

Essential Duties and Responsibilities:
• Greet and assist clients with patient intake and release, including obtaining medical histories, delivering post-operative instructions, and effectively communicating information relayed by the veterinarian.
• Schedule appointments via phone and email, send appointment reminders through the online system, and answer phone inquiries during clinic hours.
• Process payments for clinic services, including credit card and cash transactions, and ensure accurate reconciliation of the cash drawer and daily receipts.
• Accurately draw up and dispense medications as prescribed by the veterinarian.
• Maintain clear and effective communication with clinic staff and volunteers to ensure smooth operations.
• Assist with cleaning and laundry tasks to maintain a neat and organized clinic environment.
• Perform additional duties as assigned by clinic management.

Job Requirements:
• High school diploma or GED equivalent required; Associate’s Degree or higher preferred.
• Experience in a spay/neuter or veterinary clinic setting is a plus.
• Ability to learn and understand basic veterinary medical concepts, including vaccine protocols and anesthetic risks.
• Strong communication skills, with the ability to read, write, and communicate in English; bilingual in Spanish is a plus.
• Excellent interpersonal skills and a positive attitude, with the ability to work well in a team environment.
• Strong organizational and time-management skills, with the ability to prioritize tasks and manage multiple projects in a fast-paced environment.
• Ability to work independently while maintaining professionalism and focus.
• Flexibility to work evenings and weekends as needed.
• Physical ability to perform tasks involving bending, scrubbing, mopping, walking, reaching, squatting, and lifting up to 50 pounds with reasonable accommodation.

Work Environment:
• Work performed in a high noise level area.
• Exposure to industrial cleaning chemicals, fumes, dust, animal feces, zoonotic (human to animal) diseases, bites and scratches.
• Safety procedures must be always adhered to.

Resumes or questions can be emailed to mgroeper@tailshumanesociety.org.